Here's what's new in the latest version of tDoc
Expand your agent's reach beyond phone calls with SMS answering and intelligent auto email draft capabilities
Anyone can text your agent via SMS and receive intelligent responses as if they were speaking on a call. Your agent handles SMS conversations with the same context and capabilities as voice interactions.
When you forward or send an email to your team email address from the Communication Center, the agent automatically drafts a response based on your instructions. Review or regenerate the response until it matches your liking before sending. Customer replies go directly to the original email thread, keeping conversations seamless.
Complete history of all tDoc updates, improvements, and new features.
Connect your favorite scheduling tools with two-way and one-way sync integrations for Google Calendar, Noterro, and Jane App
Seamlessly sync your Google Calendar with tDoc. When the agent answers a call, it can see appointments on your Google Calendar and book events accordingly. Events generated via tDoc's schedule generator automatically flow to your Google Calendar.
Full two-way synchronization with Noterro, keeping your practice management and tDoc calendars perfectly in sync.
One-way sync integration with Jane App, allowing your agent to see Jane App appointments and avoid scheduling conflicts.
Revised privacy policy to reflect new integration capabilities and data handling practices.
Streamline your contact management with automatic contact creation during calls
Contacts are now automatically created when new callers interact with your agent, eliminating the need for manual data entry and ensuring no lead is ever missed.
Experience real-time web calls with live transcription, redesigned chat interface, and improved conversation insights
Make web calls with real-time text display in chat, allowing you to see the conversation as it happens.
Completely redesigned chat interface with new speech bubble design for a more intuitive and modern messaging experience.
Track the post-processing status of conversations with a clear workflow indicator that shows where each conversation is in the processing pipeline.
View comprehensive agent summaries and outcomes directly in the conversation details sidebar for quick insights into each interaction.
Improved conversation workflows with pre-call and post-call stages, detailed call insights, and CSV contact import
Enhanced conversation workflow with dedicated pre-call and post-call stages, giving you complete visibility into every step of the call lifecycle.
New call detail sidebar in conversations showing exactly what happened during each call — including failure reasons and data the agent collected — so you always know the full story.
Customize how team members are referred to by the agent. Instead of the generic "professional" label, configure aliases like "medical staff", "sales executive", or any title that fits your business via agent configuration.
Quickly import your existing contacts in bulk using CSV files directly from the contacts page.
Better call handling with improved silent detection and expanded multi-lingual support including French
Enhanced silent detection capabilities for more reliable call handling, reducing false positives and ensuring smooth conversations.
Expanded multi-lingual support with improved French language capabilities, enabling more natural conversations with French-speaking callers.
Experience more natural conversations with our upgraded voice assistant featuring 40+ new voices and human-like interactions
Choose from over 40 distinct voice personalities, including American, British, Australian, and Filipino accents, each with their own unique style and characteristics.
Our voice assistant now uses natural filler words and speech patterns, making interactions feel more like talking to a real person.
The voice assistant now better understands context and responds with appropriate emotional undertones.
Crystal-clear audio quality with reduced robotic tones for a more pleasant listening experience.
The voice assistant learns from your communication style and adapts its responses to match your preferences.
Added major features and improvements to the application
Full appointment scheduling functionality with calendar integration and conflict handling.
Ability to request callbacks from the voice assistant and schedule them on the calendar for your team.
Ability to relay messages to team members without additional processing and have it in the communication center.
New Communication Center feature for managing all your messaging in one place
A central hub for all relay messages, offering a unified view of your team's communications.
Extended to include more fields and associations for comprehensive message tracking.
Updated messaging tables to include standalone contacts, expanding your communication capabilities.
Our first major release featuring enhanced task management, improved Kanban view, and server-side query capabilities
Enhanced search and filtering capabilities for task lists, all handled efficiently on the server-side.
Completely revamped Kanban view with better UI, intuitive interactions, and advanced sorting options.
A comprehensive set of tools for creating, tracking, and completing tasks across your organization.
Significant improvements to loading times and overall application responsiveness.
Enhanced task management with a powerful data table view and advanced sorting capabilities
A comprehensive list view of all tasks with powerful sorting and filtering options.
Advanced sorting capabilities that work efficiently even with large task lists.
Easier ways to view, organize, and take action on your tasks.
Use the list view alongside the Kanban board for different perspectives on your work.
Introducing a comprehensive calendar system with improved navigation and agent configurations
A full-featured calendar system with day, week, and month views.
Enhanced navigation throughout the team workspace.
Updated agent and task configuration settings for better performance.
Create, edit, and delete events with just a few clicks.
Seamless connection between calendar events and related tasks.
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