How tDoc Works
tDoc combines advanced AI with healthcare-specific knowledge to create a virtual reception experience that understands medical terminology, appointment scheduling, and patient care workflows. Our platform uses natural language processing to handle patient calls, book appointments, and manage administrative tasks - all while maintaining Healthcare compliance and data security standards.
Security & Privacy
tDoc is safe and secure for healthcare staff to use. Specifically, tDoc incorporates privacy framework for AI safety.
- User data is NOT retained for training or utilized beyond responding to the questions and operating the platform, and Civia has Zero Data Retention agreements with underlying AI/LLM providers;
- tDoc is privacy framework aligned with PHIPA, PIPEDA and HIPAA, see our Security for details;
- tDoc doesn't require any access to a user's local system, files, or data;
- IT teams can 'claim' their organization through our tDoc Enterprise tier and implement custom policies for their users - contact us for details.