1. Introduction
At tDoc, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy ("Policy") outlines the practices for collecting, storing, processing, and disclosing personal data when you use our services ("Services"). By using our Services, you consent to the practices described in this Policy.
We comply with relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and applicable privacy laws where required.
2. Personal Data We Collect
We collect the following types of personal data:
- Account Information: Name, email address, and contact information.
- Payment Information: Billing address, payment method, and transaction details.
- Device and Usage Data: IP address, device type, browser type, usage patterns, and location data.
- Feedback: Customer support interactions, reviews, and feedback provided through our services.
- Social Media Information: Data collected if you log in via third-party social media accounts.
3. How We Collect Your Data
We collect personal data from the following sources:
- Direct Collection: When you create an account, make a purchase, or interact with our services.
- Automated Collection: Through the use of cookies and similar technologies when you use our website and services.
- Third Parties: From third-party platforms like social media logins, payment processors, and service providers.
4. Purpose and Legal Basis for Data Processing
We process your personal data for the following purposes:
- To provide, maintain, and improve our services.
- To process payments and fulfill orders.
- To provide customer support and handle inquiries.
- To send you marketing communications, if you have opted in.
- To comply with legal obligations and resolve disputes.
The legal basis for processing your personal data includes your consent, the necessity to perform a contract with you, and our legitimate interests in providing and improving our services.
5. User Rights
Under the applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we process about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we restrict the processing of your data under certain circumstances.
- Right to Data Portability: You have the right to obtain your data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.
To exercise these rights, please contact us using the details in the "Contact Us" section below.
6. How We Share Your Data
We may share your personal data with third parties for the following purposes:
- Service Providers: To assist with payments, marketing, and other operational tasks.
- Legal Obligations: To comply with legal requirements or protect our rights and interests.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
We do not sell your personal data to third parties.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience with our services. These technologies help us:
- Understand user behavior on our website.
- Personalize content and offers based on your preferences.
- Analyze website performance and improve functionality.
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our services.
8. International Data Transfer
Your personal data may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your data to these countries, which may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal data is protected in accordance with applicable laws.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we will either delete or anonymize your data.
10. Jurisdiction and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts of Ontario, and you consent to the jurisdiction of such courts.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
Email: info@tdoc.io
Phone: (+1) 416-224-2830