1. Introduction
Welcome to tDoc. By accessing or using our website and AI-powered virtual reception service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Our services include AI-driven call answering, patient communication, and workflow automation for healthcare practices. We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.
2. User Accounts
To access certain features of our services, you must create an account. By creating an account, you agree to:
- Provide accurate, complete, and up-to-date information when creating your account.
- Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
- Be at least 18 years old or have the legal capacity to enter into contracts to use our services.
- Use our services for business purposes only and comply with applicable laws and regulations.
3. Payment Terms
tDoc offers various subscription plans. By subscribing to a paid plan, you agree to the following payment terms:
- You authorize us to charge the applicable fees to your chosen payment method, billed in advance on a monthly or annual basis.
- Subscription fees are non-refundable unless otherwise specified in our refund policy.
- We reserve the right to change our pricing and subscription models with reasonable notice.
- Failure to make timely payments may result in suspension or termination of access to our services.
4. Intellectual Property
All content and materials available through our services, including but not limited to software, logos, text, images, and designs, are owned by tDoc or its licensors and are protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any material provided through our services, except as permitted for personal, non-commercial use.
5. User Content
Our services may allow you to submit, upload, or transmit content. By submitting any content, you:
- Grant tDoc a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display your content in connection with providing our services.
- Represent and warrant that you own or have the necessary rights to use the content, and that it does not infringe upon third-party rights.
- Acknowledge that we have the right, but not the obligation, to monitor, edit, or remove any content submitted to our services.
6. Prohibited Activities
You agree not to use our services for any unlawful or prohibited activities, including but not limited to:
- Engaging in illegal activities or violating applicable laws.
- Uploading or transmitting viruses, malware, or other harmful code.
- Attempting to gain unauthorized access to our systems or users' accounts.
- Interfering with or disrupting the integrity or performance of our services.
- Using the services for data mining, scraping, or similar data gathering activities.
- Impersonating another person or entity, or misrepresenting your affiliation.
7. Limitation of Liability
tDoc's liability, whether based on contract, tort (including negligence), or any other legal theory, is limited to the amount you have paid for the services in the 12 months preceding the claim.
We are not liable for any indirect, incidental, or consequential damages resulting from your use or inability to use our services.
8. Disclaimer of Warranties
Our services are provided "as is" and "as available" without any warranties, express or implied. tDoc does not guarantee that our services will be error-free, uninterrupted, or secure.
We disclaim any warranties related to the accuracy, reliability, or availability of the services and content provided through our platform.
9. Termination
We may suspend or terminate your access to our services immediately, without notice, if you breach these Terms of Service. Upon termination, you must cease using the services, and we may delete your account and any content associated with it.
10. Changes to Terms
We may update these Terms from time to time. All changes will be posted on this page with an updated "Last updated" date. Continuing to use our services after any changes constitutes your acceptance of the revised Terms.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes arising from these Terms will be resolved in the courts of Ontario, and you agree to submit to the exclusive jurisdiction of such courts.
12. Data Protection and PIPEDA Compliance
We are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. We collect, use, and disclose personal information in accordance with PIPEDA and other relevant privacy laws. For more information on how we handle your data, please review our Privacy Policy.
You have the right to access, correct, or request deletion of your personal data in accordance with PIPEDA. You can exercise these rights by contacting us at the details provided below.
13. Contact Us
If you have any questions about these Terms of Service or need assistance regarding your personal information, please contact us at:
Email: info@tdoc.io
Phone: (+1) 416-224-2830