Logging Into Your Account

🔑 Getting Started with tDoc

Welcome to tDoc! This guide will help you sign in to your account and manage your login information.

📱 Ways to Log In

tDoc offers several convenient ways to access your account:

• 📧 Email and Password: Log in with your email address and password
• ✉️ Magic Link: Receive a secure login link sent to your email
• 👆 Social Login: Use your existing Google, Microsoft, or other accounts

📧 Signing In with Email and Password

✨ Step-by-Step Login Guide

1. Go to the Login Page: Visit tdoc.app/login or click "Sign In" from the homepage
2. Enter Your Email: Type your email address in the email field
3. Enter Your Password: Type your password in the password field
4. Click Sign In: Click the "Sign In" button to access your account

🔒 If You Forgot Your Password

Don't worry if you can't remember your password:

1. Click "Forgot password?": Look for this link below the password field
2. Enter Your Email: Provide the email address for your account
3. Check Your Email: Open the password reset email we send you
4. Create New Password: Follow the link and create a secure new password
5. Sign In: Use your new password to sign in

✅ Verifying Your Email Address

When you create a new account, we may ask you to verify your email:

1. Check Your Inbox: Look for an email from tDoc
2. Click Verify Button: Click the "Verify My Email" button in the email
3. Confirmation Page: You'll see a confirmation that your email is verified
4. Return to tDoc: Now you can sign in with full access to your account

🔐 Setting Up Two-Factor Authentication

For additional security, we recommend enabling multi-factor authentication (MFA):

1. Go to Security Settings: From your profile menu, select "Security"
2. Find MFA Option: Look for "Multi-Factor Authentication"
3. Enable MFA: Follow the prompts to set up an authenticator app
4. Store Backup Codes: Save your backup codes in a secure place

When MFA is enabled, you'll need to provide a verification code after entering your password.

Learn more about setting up MFA

🛠️ Common Login Issues

❓ Troubleshooting Login Problems

If you're having trouble signing in:

• Incorrect Password: Double-check for typos or caps lock. Use the "Forgot password?" link if needed.
• Email Not Recognized: Verify you're using the email address you registered with.
• Can't Receive Emails: Check your spam folder or contact your admin to verify your email address.
• Browser Issues: Try clearing your browser cookies or using a different browser.

🛑 Account Locked?

If you receive a message that your account is locked:

1. Wait 30 Minutes: After several incorrect password attempts, accounts are temporarily locked
2. Reset Your Password: Use the "Forgot password?" option to create a new password
3. Contact Support: If problems persist, contact your administrator for help

💻 Staying Logged In Across Devices

tDoc remembers your login across sessions:

• Multiple Devices: Sign in securely on your computer, phone, and tablet
• Browser Sessions: Stay signed in even if you close your browser (unless you sign out)
• Active Sessions: View and manage your active sessions from your Security settings

🔒 Protecting Your Account

Keep your tDoc account secure with these best practices:

• Strong Password: Use a unique, complex password for your tDoc account
• Enable MFA: Add an extra layer of security with two-factor authentication
• Sign Out: Always sign out when using shared computers
• Check Devices: Periodically review the devices connected to your account
• Update Email: Keep your recovery email address up to date

❓ Need More Help?

If you're still having trouble signing in:

• Support Page: Visit our Help Center
• Contact Us: Email support at support@tdoc.io
• Ask Your Admin: Contact your organization's administrator