Realtime Operations Center

🔍 Realtime Operations Center

tDoc's Realtime Operations Center (RTOC) provides a powerful hub for monitoring and managing live communications in your organization:

📞 Overview

The RTOC dashboard integrates several powerful features to give you complete control over your communication center:

• Realtime Monitoring: Track and analyze ongoing conversations as they happen
• Call Takeover: Seamlessly intervene in AI-managed calls when human assistance is needed
• Historical Analysis: Review past interactions to improve your communication strategy

📊 RTOC Core Components

The RTOC consists of three main integrated components:

📱 Realtime Monitoring

Monitor all active and recent calls with comprehensive real-time data.

• View live conversation transcripts as they happen
• Track call status, duration, and outcomes
• Analyze AI performance in real-time

Learn more about Realtime Monitoring →

🎙️ Call Takeover

Take control of any conversation when human expertise is needed.

• One-click intervention in active AI calls
• Seamless voice communication with callers
• Simple handoff back to AI when assistance is complete

Learn more about Call Takeover →

📈 Performance Analytics

Gain insights into your communication patterns and effectiveness.

• Track call volume and duration metrics
• Identify common conversation topics
• Measure resolution rates and effectiveness

✨ Key Benefits

🔍 Enhanced Visibility

The RTOC dashboard provides a comprehensive view of all your communications:

• Centralized Management: Monitor and manage all calls from a single interface
• Real-time Insights: See conversation content and context immediately
• Early Issue Detection: Identify potential problems before they escalate

🤝 Improved Customer Experience

Deliver better service with the RTOC's integrated tools:

• Faster Resolution: Quickly identify and address customer needs
• Seamless Human Touch: Add human expertise exactly when needed
• Consistent Quality: Maintain high standards across all interactions

🚀 Team Efficiency

Optimize your team's workflow and productivity:

• Prioritized Attention: Focus on calls that need human intervention
• Resource Optimization: Deploy team members only when necessary
• Knowledge Sharing: Learn from successful interactions across the team

📱 Getting Started with RTOC

🔧 Basic Setup

Access the RTOC dashboard in a few simple steps:

1. Navigate to your team account dashboard
2. Select "RTOC" from the main navigation
3. The dashboard will load with real-time call data
4. Use the tab navigation to switch between active and ended calls

📝 Recommended Workflow

For optimal results with the RTOC:

1. Dedicate time for regular monitoring sessions
2. Create a team rotation for call oversight
3. Establish clear protocols for when to take over calls
4. Schedule regular reviews of past conversations
5. Use insights to improve AI training and team skills

Next Steps

Now that you understand the Realtime Operations Center overview:

• Dive into Realtime Monitoring
• Learn about Call Takeover
• Explore Call Analytics
• Discover Team Collaboration Features