Billing

Billing Management

tDoc provides comprehensive billing features that allow you to manage your subscriptions and payment information:

💼 Team Billing Dashboard

The team billing page provides a centralized view of your subscription status and payment options:

• Current Plan: View your active subscription details and included features
• Payment History: Access records of past payments and invoices
• Subscription Management: Upgrade, downgrade, or cancel your subscription
• Billing Portal: Access your payment provider's billing portal for advanced management

📊 Available Plans

tDoc offers flexible subscription options to fit your team's needs:

🚀 Starter Plan

• Features:
  • 1 Phone Number
  • 1 AI Agent
  • 1,000 LLM Tokens/month
  • 100 Voice Minutes/month

⭐ Pro Plan

• Features:
  • 5 Phone Numbers
  • 10 AI Agents
  • 100,000 LLM Tokens/month
  • 1,000 Voice Minutes/month

🏢 Enterprise Plan

• Features:
  • Unlimited Phone Numbers
  • Unlimited AI Agents
  • Unlimited LLM Tokens
  • Unlimited Voice Minutes

🔄 Subscription Management

📝 Changing Your Plan

To change your subscription plan:

1. Navigate to your team workspace
2. Select "Billing" from the navigation menu
3. Click on the "Manage Plan" option
4. Choose your desired plan from the available options
5. Complete the checkout process

💳 Payment Methods

tDoc securely manages your payment information:

• Card Management: Add, update, or remove payment methods
• Secure Processing: All payments are securely processed through our payment provider
• Automatic Billing: Subscriptions are automatically renewed to ensure uninterrupted service

🧾 Billing History and Invoices

📃 Accessing Invoices

To view and download your invoices:

1. Visit your team's Billing page
2. Click on "Billing Portal"
3. Select "Invoices" or "Payment history" from the billing portal menu
4. Download or print invoices as needed

📅 Billing Cycles

Understanding your billing cycle:

• Monthly Plans: Billed on the same day each month
• Annual Plans: Billed once per year with a discount compared to monthly billing
• Proration: Changes to your subscription will be prorated based on usage

🔐 Permissions

👥 Role-Based Billing Access

tDoc implements role-based permissions for billing management:

• Billing Managers: Only team members with Administratorrole can view and modify billing settings
• Restricted Access: Members without billing permissions will see a notification explaining they lack access
• Owner Privileges: Team owners automatically have full billing management permissions

🚀 Quick Tips

• Annual Savings: Great savings by choosing annual billing over monthly
• Usage Monitoring: Regularly review your resource usage to ensure you're on the optimal plan
• Permission Setup: Assign billing permissions only to team members who need to manage payments

Next Steps

Now that you understand billing, explore these related features:

• Managing Team Members
• Configuring AI Agents
• Setting Up Phone Numbers
• Understanding Usage Limits