🔊 Transcript Accuracy Troubleshooting

Accurate speech-to-text transcription is essential for your AI receptionist to understand and respond appropriately to callers. This guide helps you identify and resolve common transcript accuracy issues.

🎤 Audio Quality Issues

Issue: Poor transcription due to audio quality problems

Potential causes and solutions:

1. Background noise

   • Advise callers to use the service in quiet environments
   • Implement noise cancellation features in your call settings
   • Adjust the "Noise Reduction Level" in audio processing settings

2. Connection quality

   • Check your internet connection stability for hosted solutions
   • Consider bandwidth requirements for high-quality audio streaming
   • Use the "Connection Quality Test" feature to diagnose issues

3. Hardware limitations

   • Ensure callers are using appropriate microphones/headsets
   • Recommend optimal phone positions for clear audio capture
   • Consider providing guidance for first-time callers

💡 Tip: If possible, add a brief introduction message that guides callers on how to speak clearly for optimal recognition.

🔤 Language and Accent Challenges

Issue: Difficulty transcribing specific accents or languages

Potential causes and solutions:

1. Customization options
   • Add industry-specific terminology to your custom vocabulary
   • Create phonetic spellings for commonly misheard terms (e.g. When you see "Nguyen" read it as "Win")

📖 Technical Terminology Issues

Issue: Specialized vocabulary or jargon isn't transcribed correctly

Potential causes and solutions:

1. Custom vocabulary

   • Add domain-specific terms to your "Custom Dictionary"
   • Include common spellings and phonetic variants
   • Use the "Vocabulary Builder" tool for batch additions

2. Context hints

   • Enable "Contextual Processing" to improve specialized term recognition
   • Add context clues in your agent prompt for disambiguation
   • Use the "Domain Adaptation" feature for industry-specific accuracy

🔄 Real-time Processing Delays

Issue: Transcription lags or delays during conversations

Potential causes and solutions:

1. System resources

   • Check server CPU and memory usage for hosted deployments
   • Optimize concurrent call handling settings
   • Consider upgrading plan for higher capacity needs

2. Processing settings

   • Adjust the balance between accuracy and speed in transcription settings
   • Use "Streaming Mode" for lower-latency transcription
   • Enable "Chunk Processing" for faster partial results

3. Connection optimization

   • Ensure stable, high-bandwidth connections for voice processing
   • Implement fallback mechanisms for connection interruptions
   • Use the "Connection Diagnostics" tool to identify bottlenecks

📊 Monitoring and Improving Accuracy

Implement these strategies to systematically improve transcript accuracy:

1. Regular analysis:

   • Review transcript accuracy scores in the analytics dashboard
   • Identify patterns in misrecognized words or phrases
   • Track accuracy improvements over time

2. Targeted improvements:

   • Focus on the most frequently misrecognized terms
   • Create custom rules for persistent problem areas

Remember that transcript accuracy typically improves over time as the system learns from more interactions with your specific use case and terminology.