📞 Getting Support for tDoc

At tDoc, we're committed to helping you succeed with our AI receptionist platform. This guide outlines the various support options available to you.

📬 Contact Options

Email Support

Our support team is available via email at support@tdoc.io. When contacting email support:

• Include your account name and team in the subject line
• Describe the issue in detail, including any error messages
• Mention steps you've already taken to resolve the issue
• Include screenshots if relevant

Basic Support

Basic support is available via tDoc discord server:

1. Click the chat icon in the bottom right corner of any dashboard page
2. Describe your issue to the support agent
3. Follow their instructions for troubleshooting

Availability: Basic support is available Monday-Friday, 9am-5pm Eastern Time (excluding holidays).

Enterprise Support

Enterprise support is available via tDoc discord server:

1. Go to our #enterprise-support channel
2. Describe your issue to the support agent
3. Follow their instructions for troubleshooting

Availability: Enterprise support is available 24/7 for critical issues.

📚 Self-Service Resources

Documentation

Our comprehensive documentation includes:

• Step-by-step tutorials
• Troubleshooting guides
• Best practices
• Frequently asked questions

Visit tDoc Documentation to access the knowledge base.

👥 Community Support

User Community Forum

Connect with other tDoc users to share experiences and solutions:

1. Visit tDoc User Group
2. Browse existing discussions or start a new post
3. Share your questions or contribute solutions

Our support team moderates the community forum and frequently contributes to discussions.

Feature Requests

Have ideas for improving tDoc? Submit feature requests through our dedicated portal:

1. Visit tDoc User Group
2. Start a new post
3. Vote for features you'd like to see implemented