🔌 Outbound Connection Troubleshooting

When your AI receptionist needs to make outbound calls or connect to external services, various issues can arise. This guide helps you identify and resolve common outbound connection problems.

📞 Outbound Call Failures

Issue: AI receptionist unable to initiate outbound calls

Potential causes and solutions:

1. Permission settings

   • Verify outbound calling is enabled for your subscription plan
   • Check agent-specific permissions for outbound calling
   • Use the "Outbound Permission Test" to validate settings

2. Number formatting

   • Ensure destination numbers are properly formatted with country codes
   • Check for special characters or spaces in phone numbers
   • Use the "Number Format Validator" to verify formats

3. Call capacity limits

   • Check your current outbound call volume against plan limits
   • Monitor for concurrent call limitations
   • Consider upgrading your plan for increased outbound capacity

💡 Tip: Create a standardized format for storing phone numbers in your system to avoid formatting issues when making outbound calls.

🔄 API Integration Issues

Issue: External API calls fail or return errors

Potential causes and solutions:

1. Request formatting

   • Verify API request structure and parameters
   • Check for required vs. optional parameters
   • Use the "API Request Validator" to test requests

2. API version compatibility

   • Ensure you're using the correct API version
   • Check for deprecated endpoints or parameters
   • Stay updated on API changelog and deprecation notices

3. Error handling

   • Implement proper error handling for API responses
   • Set up retry logic for transient errors
   • Use the "Error Classification" feature to handle different error types

Remember that outbound connections involve multiple systems, so diagnostics should consider both the tDoc platform and the external service you're connecting to.