🤖 Agent Behavior Troubleshooting

When your AI receptionist isn't behaving as expected, this guide will help you identify the causes and implement solutions.

🔄 Agent Ignores Instructions

Issue: Agent isn't following the instructions in its system prompt

Potential causes and solutions:

1. Prompt clarity

   • Ensure your instructions are clear, specific, and not contradictory
   • Break complex instructions into simpler, sequential steps
   • Use the Prompt Builder to structure effective prompts

2. Prompt length

   • Very long prompts may cause the agent to miss important details
   • Prioritize the most important instructions at the beginning
   • Consider splitting functionality across multiple specialized agents

3. Conflicting instructions

   • Review all prompts for contradictory guidance
   • Check if custom prompts are overriding system prompts
   • Use the prompt preview feature to see the final compiled prompt

💡 Tip: Our AI models work best with clear, concise instructions. Use bullet points and numbered lists rather than long paragraphs.

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Remember that agent behavior tuning is an iterative process that improves over time with data and feedback.